Recovery Collector at OneMain Financial

OneMain Auto is currently seeking a talented individual to fill the position of Recovery Collector. 

As a Recovery Collector, you will negotiate arrangements for payment or settlements with customers on deficiency balances on accounts. Working with customers who are at the end of their lease to arrange for them to purchase or return the collateral. Locate customers using skip tracing tools to collect on deficiency balance.

Location: Onsite in West Valley City, UT

Pay: base + bonus potential

Schedule: Monday through Friday from 9:00AM-6:00PM with a rotating Saturday once every 6 to 8 weeks

Job Duties:

• Places outgoing calls and takes incoming calls regarding account deficiencies.

• Prepare and mail Notice of Deficiency letters to responsible parties.

• Prepare affidavits for 3rd party collectors and legal.

• Determine account eligibility for transfer to appropriate 3rd party collection agencies

• Prepare garnishment paperwork for applicable parties; court clerk, constable, account employer(s)

• Other duties as required.

Required experience/education:

• Customer Service: 1 year

• Collections: 2+ years

• High School Diploma or GED required.

• Interpersonal skills promoting a team environment.

• Six (6) months office experience or equivalent education and training.

• Working knowledge of Microsoft Office Suite, including Excel and Word

• Exceptional customer service skills.

• Outstanding phone and negotiation skills.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date) 

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