Recovery Representative/Customer Service at US Tech Solutions
Rochester, NY
About the Job
Duration: 6-12 months contract
Job Description:
- Responsible for accurate and timely resolution of all banks returned items. Provides quality customer service to internal/external customers while mitigating risk to the company. Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
- Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion to recover as much lost revenue as possible using established standards and guidelines.
Handles returns resolutions and inbound phone requirements to meet departmental standards. - Performs the daily processing of all new and pending returned items for the assigned products
Responsibilities:
- This includes application reconfiguration of employee benefit plans, rates, and business rules as well as the review of carrier specifications.
- We are looking for someone with strong time management skills, attention to detail, knowledge of Microsoft office, and the ability to communicate effectively and professionally.
Experience:
- (2 – 6 years)
Skills:
- Inbound Calls or Call Center Experience Required
- Experience in Customer Service, Microsoft Word Excel and Access knowledge is preferred
- Ability to work in a fast-paced environment.
- Collections or Banking Experience preferred.
Education:
- High School Diploma/associate’s degree
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Abhijita
Email: Abhijita@ustechsolutionsinc.com
Internal Id: 24-18301