Recruitment Operations Lead - Capital Rx

Location: New York, NY (Hybrid)

Position Summary:

As a Recruitment Operations Lead at Capital Rx, you will be focused on optimizing recruitment processes, systems, reporting, and workflows to enhance the efficiency and effectiveness of the Talent Acquisition (TA) team to ensure an outstanding candidate and hiring manager experience. This role involves managing recruiting analytics, operations tools, driving improvements, and processing new hires, while ensuring compliance across all recruiting activities. The ideal candidate is very detail-oriented, possesses a deep understanding of talent acquisition processes, and has expertise in data analytics and process automation, thriving in a fast-paced, dynamic environment. If you're excited about playing a key role in our hiring strategy and driving success across the company, we want to hear from you!

Position Responsibilities:

• Develop, track, and analyze key recruiting metrics and performance indicators (KPIs).
• Create dashboards and reports to help Talent Acquisition team make informed decisions.
• Manage all weekly, monthly, quarterly, annual reporting, and new hire reporting.
• Collaborate with IT to communicate projected equipment needs and ensure that new hire equipment is issued appropriately and delivered prior to the candidates start date.
• Maintain and audit databases of candidate license verifications, reference checks, and background checks.
• Managing the creation and tracking of job descriptions.
• Provide data-driven insights and reporting to leadership on recruiting trends, process bottlenecks, and team performance.
• Streamline workflows and operations to improve efficiency, while enhancing reporting, analysis, and support functions.
• Identify opportunities to improve recruitment workflows, automating repetitive tasks where possible.
• Assist with the implementation of new processes, tools, and technologies to optimize efficiency within the recruitment cycle.
• Develop and oversee standard operating procedures (SOPs) along with detailed documentation and training materials for coordinators, recruiters, hiring managers, and interviewers, ensuring clarity in roles, processes, and compliance with company and legal policies.
• Train Talent Acquisition team on new processes, tools, and system functionalities.
• Perform regular audits on the Applicant Tracking System (ATS) to ensure accuracy and optimal functionality.
• Continuously assess and evaluate the performance of recruiting tools and systems, making recommendations for upgrades or changes.
• Provide ongoing support to the Talent Acquisition team, by identifying and implementing process improvements to enhance recruitment operations.
• Collaborate with HR and other internal teams to ensure a seamless candidate experience and smooth onboarding.
• Work with Talent Acquisition leadership to align recruiting operations with broader business objectives.
• Act as the primary point of contact for recruiting tools, providing ongoing support and troubleshooting.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven experience in recruitment or talent acquisition with a focus on process improvement.
• 3+ years of experience in recruitment operations, talent acquisition, or HR operations.
• Experience managing Applicant Tracking Systems (ATS) and other recruiting technologies.
• Strong understanding of recruitment technologies and best practices.
• Strong track record of leading process improvement initiatives within a recruitment environment.
• An active and data driven approach to problem solving.
• Ability to shift tasks and priorities when circumstances change.
• Exceptional written and verbal communication skills.
• Extremely flexible, highly organized, and able to shift priorities easily.
• Attention to detail & commitment to delivering high quality work product.

Base Salary: $95,000 – $115,000

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

About Capital Rx

Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation’s electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp™, Capital Rx is executing its mission through the deployment of JUDI®, the company’s cloud-native enterprise health platform, and a Single-Ledger Model™, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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