Red Hook Family Dental - Patient Services Representative - BrookBeam Dental

Our family dental practice in Red Hook, NY, has proudly served generations of families in the community, providing compassionate and personalized care. We are looking for a friendly and organized Patient Services Representative to join our team. In this role, you'll be the first point of contact for patients, handling scheduling, patient communication, and administrative duties to ensure a smooth and welcoming experience. If you’re a people person with strong organizational skills and a passion for patient care, we’d love to have you as part of our team!

Position Details:

Location - Red Hook Family Dental

Address -84 W Market St, Red Hook, NY 12571

Full Time - Monday through Friday 8am to 5pm

Salary - $18/hr - $24/hr

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:

• Health Benefits
• 401K with profit sharing contribution
• Sick Days, Paid holidays, PTO
• Tuition reimbursement

As a Patient Services Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.