Referral Service Liaison - SUNY College of Optometry
New York, NY 10036
About the Job
You will be responsible to provide patients with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes. You will also advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding UEC and College activities and programs.
- Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment).
- Excellent organizational skills and attention to detail
- Excellent listening, communication, and writing skills
- Excellent phone etiquette and interpersonal skills
- Computer proficiency with Microsoft Office (Outlook, Word, Excel)
- Knowledge of managed care and other third-party payers
- Knowledge of insurance verification and authorization
- Optical/vision care experience
- Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)
- Bachelor’s degree and/or bilingual skills
Monday to Friday 9am to 5pm
This position is onsite at 33 West 42nd Street New York, NY 10036
About US
The State University of New York, College of Optometry, is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act employer. The College actively seeks applications from women, veterans, individuals with disability, members of underrepresented groups, or anyone that would enrich the diversity of the College.
About SUNY College of Optometry:
The State University of New York College of Optometry advances visual health and patient care through leadership in education, research and service.More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission.Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.