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Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing nearly 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity academic excellence, community partnership, and continuous learning. 

The Educator Effectiveness team sits within the Chicago Public Schools (CPS) Talent Office and manages the evaluation process for teachers and principals. In close partnership with the other CPS departments, we produce materials and training in an effort to implement evaluation as a coaching exercise rather than a compliance mandate.

Job Summary:

This Reflect and Learn Coordinator will support internal stakeholders utilizing the Reflect and Learn System (RLS) Platform. This position will closely monitor our relationship with the vendor, ensuring that the responsibilities outlined in the contract contribute to a positive end-user experience. The Reflect and Learn Coordinator will serve as the primary point of contact for stakeholders, vendors and other teams who interact with the RLS platform. This position will report to the Reflect and Learn Manager and will collaborate closely with other teams within the Educator Effectiveness Department.

The Reflect and Learn Coordinator will be held accountable for the following responsibilities:

• Serve as the primary contact providing consultative support to stakeholders’ inquiries related to the RLS platform 
• Fulfill requests from stakeholders, ensuring the school-based operations within the RLS platform can run without interruptions
• Support RLS data accuracy by operating with high levels of attention to detail and facilitating regular data cleanups and relevant communication to the field 
• Act as a thought partner to diagnose platform challenges and develop/implement strategies to resolve issues
• Support the Reflect and Learn Manager in ensuring that all district leaders, chiefs, principals, assistant principals and educators have appropriate assignments and access within the RLS system
• Support the development of Reflect and Learn Technical Guides, documenting key responsibilities and timelines for CPS departments and for the vendor
• Effectively manage relationships with stakeholders and escalate issues to the Reflect and Learn Manager and other senior leaders as needed
• Collaborate with the REACH and Principal/Assistant Principal evaluation teams to ensure optimization of RLS resources and data consolidation as needed
• Develop an in-depth knowledge of the RLS platform, evaluation rules and policies and utilize the knowledge to provide differentiated support to meet the departments’ and stakeholders’ unique needs
• Support annual summative report release processes for educators and school leaders
• Provide analytical expertise, guidance, and interpretation of varied technical aspects of the RLS platform and impact on end users, data gathering, and reporting of evaluation processes 
• Identify opportunities for continuous improvement to increase organizational, team, and individual performance and foster an excellent experience for stakeholders
• Provide clerical and technical support in coordinating large-scale communications regarding evaluation protocols
• Collaborate with the Reflect Learn Manager to ensure timely updates are made to relevant CPS platforms
• Support data reporting systems for use across multiple teams
• Collaborate with internal and external stakeholders to assist with quality testing within the RLS system 
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Reflect and Learn Coordinator must possess the following qualifications: 

Education Required: 

• Bachelor’s degree from an accredited college or university, required

Experience Required: 

• Minimum of five (5) years of relevant professional experience in project or program coordination, including the following, is required
• • Experience providing excellent customer service, interacting and managing relationships with leadership/stakeholders
  • Experience maintaining vendor relationships to ensure deliverables are met
  • Driving the completion of projects, achieving and reporting on project deliverables
• Experience managing projects/programs, and building strategic systems, preferred

Knowledge, Skills, and Abilities: 

• Strong verbal and written communication and presentation skills 
• Responsive via email, phone call, or other methods of communication
• Effective time management and organizational skills, including the ability to effectively manage several work streams simultaneously, weighing competing priorities and determining the appropriate path to success
• High levels of integrity, honesty, credibility, and the courage to make difficult yet necessary decisions
• Ability to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support schools and principals
• Demonstrates a sense of urgency in accomplishing goals and objectives to ensure success
• Capable of taking the initiative to identify challenges and recommend solutions; identifies, documents, and shares best practices
• Outcome-focused with strategic thinking skills; Ability to define problems, analyze data to draw inferences and meaning, and outline valid conclusions and action steps/recommendations
• Comfort with ambiguity and establishing a direction on one’s own, with frequent support but minimal direct supervision
• Commitment to CPS leadership’s vision for success, including support and respect of colleagues and the communities CPS serves
• Proficient in the use of computers and programs such as Microsoft Office Suite and Google Workspace

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency -Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
• Be Fully Vaccinated Against COVID-19 -Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. “Up-to-date” on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.