Refugee English Language Training Coordinator - Civics Education - Heartland Human Care Serv

Title: Refugee English Language Training Coordinator - Civics Education

Location:4822 N. Broadway

Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

Summary:

Under the general guidance of the Supervisor of Vocational Training Programs, the Refugee Vocational English Language Training Coordinator focuses on job readiness training. The job training coordinator co-develops, coordinates, and teaches classes designed to strengthen English language skills and workforce readiness. This is both a participant-facing role providing direct instruction, and a volunteer and mentor recruitment and training role. The purpose of the role is to expand and strengthen existing services that prepare newly-arrival refugees to join the American workforce. The training coordinator reports directly to the Supervisor of Vocational Training Programs. Individual accountabilities and work volume will be established through the development of annual success objectives, within the framework outlined below.

The Refugee Vocational English Language Training Coordinator leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Functions

Duties & Responsibilities:

• Sources and develops high-quality instructional materials and lesson plans to support the specific needs of a diverse group program participants, primarily refugees and asylees.
• Recruits and enrolls participants as set out in annual success objectives, ensuring compliance with program eligibility guidelines.
• Delivers culturally competent instruction, both online and in person, to program participants with special attention to literacy skills and the unique needs of individuals with interrupted formal education.
• Develops and provides relevant life skills instruction to reduce barriers to employment including but not limited to public transportation ride-along, workplace tours, hands-on practice opportunities and digital literacy skills instruction.
• Recruits, trains and mentors volunteers, program assistants, and guest speakers, including program graduates, to support participants during class and in early employment.
• Tracks class attendance, participant engagement, and program outcomes, ensuring compliance with program goals, funding requirements and contractual agreements.
• Communicates with program graduates at regular intervals throughout their early employment as defined by project funding requirements.
• Consults regularly with colleagues, employer partners, refugee employment coalitions, other local and national refugee-specific employment programs, and experts in various career pathways to learn about best practices and support ongoing program improvement.
• Collaborates with employment specialists and partnership developers to identify, cultivate, and establish external partnerships.
• Maintains inventory of client support materials including but not limited to interview clothing, grooming kits, and transportation assistance.
• Other duties may be assigned as it relates to the job performed.

Education and Experience:

• High School Diploma or General Education Diploma is required.
• Four (4) years of relevant experience working with refugee and resettlement populations is required.
• Relevant lived experience in refugee resettlement or forced migration may be considered.

Knowledge/Skills/Abilities (K/S/A):

• Multilingual skills strongly preferred.
• Ability and comfortability working with diverse populations.
• Excellent oral and written communication skills. Strong networker, convener, relationship builder, and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is eligible for a “hybrid” or “remote” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• The employee may be required to work nights and weekends.
• The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
• While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.