Regional Business Office Manager (RN, Registered Nurse) - Homecare at Hartford HealthCare

Description

Start here at Hartford HealthCare and work where every moment matters!

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.

Hartford HealthCare at Home doesn’t just take great care of our patients; we take great care of our employees too! Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family, just as you care for others when you are here.

 What our nurses love about HHCAH: 

•       Automatic enrollment into the Nurse Residency Program for all graduate RNs with less than one year of experience.

•       Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents

•       Loan forgiveness for qualifying existing student loans

•       Employee assistance and wellness programs including a strong focus on promoting mental health

•       Paid time off and health insurance packages

•       All clinicians are provided a cellphone and laptop

•       Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary:

The Business Office Managers (BOM) plays a crucial role in ensuring smooth operations in all office activities for over 250 staff and patients in a Hartford HealthCare at Home (HHCAH) home health or hospice agency. The BOM is responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies.  The Office Manager is responsible to the Executive Director and and assists with: direct patient expenditures coordination, employee time sheets, personnel records and billing.

Job responsibilities:

• Manage all administrative and organizational functions of a certified or hospice agency office including:


• Supervise clerical, HR, billing, and intake staff assigned, delegated, and/or reporting to the Business Office Manager role; conducts regular 1:1’s with direct reports; participates in annual evaluations.


• Order and maintain accurate records of medical equipment and supplies. 


• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator. 


• Responsible for assisting with audits of patient information. 


• Inputs data into computer for billing purposes. 


• Responsible for gathering and recording staff members’ DSRs. 


• Tracks admission, discharge, IDTs, certification and re-certification dates on all patients. 


• Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office. 


• Communicates effectively on the telephone with patients, families and staff. 


• Manage various vendor and volunteer relationships associated with business operations.


• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator. 

Qualifications

Minimum Requirements

Preferred Requirements

Education

Associates degree in business management or other related field.

Education

Bachelor’s degree in business management or other related field.

Experience

Two years data entry experience.  Previous billing and computer experience in health care setting.

Experience

Three years data entry experience.  Previous billing and computer experience, preferably in home health or hospice setting; Previous health care related billing experience. Management experience in HomeCare-including HomeCare HomeBase

Licensure, Certification, Registration

Licensure, Certification, Registration

Language Skills

Strong written and verbal communication skills

Language Skills

English

Knowledge, Skills and Ability Requirements 

Word processing skills, personal computer skills, and business machine knowledge.

Strong knowledge of Office Suite.

We take great care of careers. 

Hartford HealthCare at Home is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Senior Services, and an extensive Medical Group network. Hartford HealthCare’s unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 37,000 employees— in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you’ll learn, grow, and contribute to healing and health as part of one of Connecticut’s premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.