Position Summary

The Regional Director will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Market Medical Directors to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers to ensure key metrics are achieved.

Duties and Responsibilities

Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:

• Collaboration at the clinic level between ancillary and provider staff to ensure clinics are operating as a unified team

• Meeting and adhering to budgetary goals and expectations, including successful expense and vendor management

• Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate

• Successful hiring and onboarding of Center Managers

• Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles and fostering of opportunities for advancement

• Performance management, including ongoing effective coaching and feedback

• Ensuring superior Patient Satisfaction as measured by Net Promoter Scores

• Implements and manages accreditation standards and processes to ensure clinics are compliant

• Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance

• Manages and fosters positive relationship with joint venture partners

• Assists with the implementation of new processes and programs as sponsored by CareSpot across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Departments to deliver on company objectives and priorities

• Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives

• Other duties as assigned

Experience, Skills and Education

· EDUCATION: Minimum of a high school diploma is required. Bachelor’s degree is preferred

· EXPERIENCE: 3 - 5 years of management experience in Urgent Care or a similar practice setting

· SKILLS:

• Ability to manage and resolve conflict

• Proficiency with critical thinking

• Computer proficiency in Windows based software

• Workflow management and process improvement

• Experience with electronic medical records (EMRs)