Regional Director of Operational Excellence - DMV Team at Gentiva Hospice

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for an Regional Director of Operational Excellence to join our team ensuring operational excellence in our branches in Delaware, Maryland and Virginia. This position will directly report to the Region President of Operations and will be the champion of education, training, and delivery of quality. 

To be qualified:  candidates must currently reside in Delaware, Maryland or Virginia (or have plans to relocate to one of those states) and MUST have A minimum of 3 years of hospice leadership experience.

Essential Functions of Position

• Collaborates with branch leaders on the orientation, mentoring, and other educational activities within their assigned region/area.
• Uses the results of quarterly on-site audits to plan needed in-services.
• Assists with monitoring of staff's in-service training hours/educational attendance with regards to regulatory/agency requirements.
• Acts as resource to assists agencies in meeting and exceeding all applicable regulatory and company requirements, by ensuring the implementation of the company's systems, policies, and standards in readiness preparation for all inspections, surveys, and review, including state licensure, federal certifications, and accreditations.
• Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator on a regular basis
• Ensures agency can access updated copies of all applicable regulations, statutes, and policies and procedures.
• Takes overall responsibility for the clinical services function at the agency including the home, hospital settings, nursing homes, and other locations as requested
• Participates in the coordination of all aspects of the patient's hospice care and in the hospice's quality assessment and performance improvement program.
• Performs other duties as assigned
• Travel throughout Delaware, Maryland and Virginia required - a minimum of 75% travel

QUALIFICATIONS:

Specialized Knowledge/Skills:

• Familiarity with state and federal guidelines and regulations
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to work with confidential information
• Well organized and confident to work independently, but is a team player
• Ability to communicate clearly to remote field, mid-level, and executive staff
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Ability to balance multiple tasks and manage conflicting priorities
• Strong follow-up skills

Education/Experience:

• RN Degree required; bachelor’s degree in nursing preferred.
• Five years previous managerial experience, of which 3 years is in hospice service industry, is preferred.

• Registered Nurse - bachelor’s degree preferred
• Five years previous operations/managerial experience, of which 3 years is in hospice service industry, is preferred.
• Unencumbered and active RN license in state of residence required if RN
• CPR Certification

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace