Regional Director of Operations - Restaurant Growth Services

Oversee a Division/ Market of multiple restaurants ensuring that management teams are leading with our core values, thus creating a positive work environment and thereby driving relentless execution by meeting all food quality, service standards, and Store Operation Cash Flow (SOCF) for their respective Division/ Market.

Achieve the following company-targeted KPIs for Division/ Market and Company to maximize SOCF:

·        Revenue, Labor, Cost of Goods, Controllable Expenses, and Turnover

 
PRIMARY RESPONSIBILITIES – Including, but not limited to:

·        Advises and partners with General Manager(s) (“GMs”) to ensure restaurant goals and objectives are set and on track.

·        Is relentless in the pursuit of purpose in fulfilling the Company goals and objectives.

·        Partners with Human Resources to recruit and hire management for their division and company.

·        Coaches and directs GMs in the personnel process for Managers in Training (“MITs”).

·        Coaches and directs GMs in the development, coaching, and discipline of the Managers they supervise.

·        Produces and maintains an effective succession plan for all levels.

o   Coaches and directs GMs in the selection and development of Future Leaders, as well as internal management candidates.

·        Performs required Inventory Audits, Food Safety, and High-Risk Inspections including follow up.

·        Maintains a constant running dialogue with their direct supervisor regarding Ops and staff.

·        Ensures the GMs perform Quarterly Check-In discussions and updates Performance Rating for each of their Managers.

·        Ensures that their restaurants are achieving purpose and following all company standards and policies.

·        Ensures compliance with all state and federal laws including, but not limited to wage and hour regulations.

·        Ensures progressive discipline procedures are followed and that employee relations issues are responded to and handled consistent with company policy.

·        Ensures all facilities are properly maintained and at the highest level for all guests.

·        Analyzes operating results and prepares action plans with GMs.

·        Develops and meets budgets with GMs and DOE or Sr. DOE.

·        Supports, enforces and follows through on all Communications/ Memos/ Company initiatives.

·        Responsible for ensuring that all Managers are current in all required certifications.

·        Understands and utilizes the CrunchTime/ Teamworx/ Labor Card, KDS, and to achieve high guest satisfaction and labor costs.

·        For both developmental and executional reasons, will be required to take on participatory or leadership roles in special projects/ initiatives.  

·        Other duties as assigned.

POSITION QUALIFICATIONS: