Regional Office Manager at Compass Health Network

The Regional Office Manager is responsible for overall effectiveness of support staff functions within designated region. Developing and implementing consistent procedures, and developing and supporting office supervisors, and partnering with all department lines for efficient and appropriate client care.

This is a full-time, benefit eligible position. This candidate will supervise both Primary Care and Behavioral Health Clinics.

Responsibilities Include: 

• Interview, select and develop Office Supervisors
• Assist with interviewing, selection and development of CRS staff
• Assists with coordination of operational needs for designated areas
• Provide direct training and/or oversight and confirmation of training to Office Supervisors and CRS’s for all office procedures and application software systems
• Assist with staff development and ensure consistent support staff processes across assigned service areas
• Review designated office data reports and seek to improve performance as needed or directed
• Perform regular review and audit of CRS documentation, processes and data entry
• Provide support to Senior Director of Regional Support Services on all office developments as well as operational and staff issues
• Attend all required meetings as determined by Senior Director of Regional Support Services
• Coordinate with Senior Director of Regional Support Services to provide aid with resolution of problems and escalated or difficult issues regarding patient or staff complaints
• Work closely with Senior Director of Regional Support Services to track and assign office space and address parking issues
• Work with departmental leadership to ensure a professional and effective working environment
• Provide effective communication to assigned staff related to changes in current procedures
• Ensure that all assigned staff perform job duties in accordance with Compass Health’s customer service philosophy
• Help coordinate furniture purchases, required signage, and pool car management
• Other duties as required

 SUPERVISORY RESPONSIBILITY

• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals
• Oversees and ensures all applicable training for supervisees