Regional Operations Manager (AR/Billing Adjustments) at Randstad North America

The Regional Operations Manager will be responsible for overseeing all operations & teams for a specific Enablement vertical. In this role, you will support the sales, recruiting, and delivery effort through outstanding customer service, and proactive placement of talent, support implementation of Randstad Digital Enablement strategies to capture market share; manage the sale and delivery of products/services to achieve the agreed result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development. 

What you get to do:

• Oversee AR/Billing adjustments activities. 
• Manage both onshore and offshore personnel to ensure efficient handling of billing adjustments, address client inquiries, resolve discrepancies and continually enhance processes related to billing accuracy and adjustments. 
• Respond to routine and complex inquiries from stakeholders, specifically addressing issues related to billing adjustments and AR discrepancies and escalate when necessary. 
• Effectively communicate relevant organizational changes to the team, aligning processes and expectations with evolving AR discrepancies, and escalate when necessary. 
  
• Serve as the main escalation contact for all AR/Billing adjustments issues, ensuring timely resolution of challenges impacting billing accuracy and client satisfaction. 
• Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development. 
• Ensure compliance with local, state, and federal regulations in billing adjustments, maintaining up-to-date knowledge and ensuring best practices across the team. 
• Oversee maintenance and updates of billing-related tracking documents and client-specific requirements, and audit all billing adjustment activities to confirm accuracy. 
• Monitor KPIs and billing adjustment data, analyze patterns to draw insights, anticipate staffing needs, and provide strategic recommendations that support operational excellence and service delivery standards. 
• Drive and implement company and region operations strategy
• Frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification. Conducts briefings and technical meetings for internal and external representatives
  
• Cross-Department Liaison: Collaborate closely with internal teams to support seamless billing adjustments, coordinating any cross-functional needs and communicating updates clearly. 

What you need to bring:

• Bachelor's degree or equivalent work experience 
• Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments. Hands-on experience with maintaining billing accuracy, addressing discrepancies and ensuring timely resolution of client billing issues. 
• Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices. 
• 3 - 5 years of related people management experience. 
• Excellent communication, interpersonal and organizational skills
• Demonstrated experience managing large, complex accounts or projects
• Strong management skills based on several years of experience, including people development and team building

This job posting is open for 4 weeks.

Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.