Regional Practice Manager at Judge Group

Responsibilities:

Leadership:

• Act as a liaison between corporate leadership and office staff, ensuring communication and compliance with company updates.
• Collaborate with the management team (HR, Billing, IT, CSC, Lab, Medical Supply Ordering, Compliance) to ensure effective communication and task completion across the territory.
• Foster a culture of continuous learning, skill improvement, and growth within the company.
• Oversee daily workflow and team performance across all offices in the territory.
• Identify and resolve problems with viable solutions.
• Promote customer service skills, including proper telephone etiquette, scripting answers to FAQs, and maintaining a professional presentation.
• Identify opportunities for improvement.
• Uphold Dermatology Partners Core Values: Integrity, Compassion, Expertise, Dedication, and Teamwork.
• Drive performance, manage staff, and provide necessary tools for efficiency.
• Attend corporate meetings (Leadership and Managers Meetings) as needed, either in person or via conference call.

Office:

• Ensure proper supply maintenance in each clinic within the territory.
• Maintain a safe and clean workplace, both inside and outside the office.
• Track and update office licenses (e.g., annual Fire Marshall inspections, licenses, and accreditations).

Provider:

• Develop relationships with providers in each office to understand their needs and expectations, ensuring efficient processes for quality patient care.
• Address provider concerns related to patients and staffing.
• Oversee provider schedules to achieve scheduling goals.

Staffing:

• Manage staffing schedules, coverage, and call-outs within the assigned region.
• Participate in recruitment, selection, retention, training, and supervision of personnel to build and maintain high-functioning teams in each clinic.
• Approve time cards and time-off requests for staff in the territory before bi-weekly payroll processing.
• Issue corrective actions and terminate employees if necessary.
• Coordinate training schedules with the MA Training and Compliance Manager and Front Desk Manager for new hires.
• Conduct staff meetings as needed.

Customer Service/Operations:

• Respond to patient complaints and concerns.
• Contact the Operations Department for appropriate vendors to fix maintenance problems.
• Keep records of services rendered by vendors and forward them to the appropriate corporate personnel.
• Collaborate and assist with marketing efforts for the assigned territory, including building and improving relationships with referring providers and the local community, identifying local outreach opportunities, and maintaining a strong company reputation.

Desired Skills and Attributes:

• Minimum 3 years of experience within a large medical practice with multiple locations.
• Minimum 5 years of prior managerial experience.
• Ability to provide creative solutions and suggest improvements.
• Proficiency in various scheduling tools, electronic medical records, and other office management computer skills.
• Excellent written and verbal communication skills while maintaining professionalism.
• Strong organizational skills.
• Ability to multi-task and work independently.
• Ability to handle a diverse group of staff and personalities.
• Valid driver’s license and reliable transportation.
• Willingness to travel regionally and manage the overall operations of multiple office locations.
• Ability to complete all duties in accordance with HIPAA and other medical regulations.