Rehab Administrative Supervisor - Mason Health

Rehab Administrative Supervisor: This 1.0FTE/Full-time position is scheduled to work 8-HR day shifts Monday-Friday.

Compensation: Exempt, $31.84/HR-$45.48/HR

Benefits:.

Mason Health provides an excellent benefit package to Part-time and Full-time employees, including:

• Medical, Dental & Vision Insurance
• Retirement/ Deferred Compensation plans

 Mason Health will make employer contributions of 8% of your compensation for each pay period that you contribute at least 5% of your compensation.

• Paid Time Off, accrue up to 8 hours of PTO per bi-weekly pay period
• Life Insurance
• Employee Assistance Program
• Mental Health & Wellness resources
• Tuition Assistance Program
• Optional or elective benefits include:

• Flexible Spending Account
• Short & Long term disability insurance

Job Summary:

Responsible for the coordination of the day-to-day operations, department schedule and workflows of Rehabilitation Services performed at Mason Health with emphasis to staff resource allocation and patient scheduling. The Rehab Admin. Supervisor is responsible for supervising the non-clinical assigned staff and directing and performing work functions for Rehab to ensure consistent delivery of quality patient-centered care and efficient operations. The Rehab Admin. Supervisor will be the point person for other departments connected to the Rehab, as it relates to the process of Scheduling/referrals (including insurance knowledge), Informatics (Electronic Medical Record related items) and the billing office (CPT code management).

Essential Duties and Responsibilities:

1. Assists the Rehab Services Director with department operations such as screening candidates, training, scheduling, approving payroll / timecards, and providing input on performance appraisals of Rehab support staff. Participates in hiring, counseling and management of scheduling/administrative (non-technical) staff.
2. Demonstrates effective problem-solving techniques to resolve internal and external customer concerns or workflow issues. Works with the Rehab Services Director and collaborates with stakeholders on establishing safe and effective workflows.
3. Prepares, maintains, and updates department policies & procedures to ensure accuracy, reference tools for staff and comply with accreditation and regulatory standards.
4. Ensures efficient EMR processes and works with clinical informatics to improve workflows.
5. Maintains competency of new and current staff through developing, implementing, and monitoring training programs.
6. Manage referrals in Rehab Services: ensure efficient and accurate scheduling, assist with scheduling processes and communications with other departments as it relates to scheduling.
7. CPT code management, chargemaster maintenance, charge reconciliation, insurance authorization as they relate to DI scheduling, etc.
8. Oversees new order creation, billing issues and other EMR related services needed for Rehab Services.
9. Acts as a customer service representative (internal and external) to other hospital departments, clinics and local businesses for all scheduling and EMR related activities.
10. Works in conjunctions with the Billing Office, Health Information Management department and Clinical Informatics to assist with Rehab Services billing, chargemaster accuracy, and documentation forms, etc.
11. Maintains Rehab Services department staff schedule and timekeeping: handling vacation requests, posting of monthly schedules and any other ongoing staff scheduling needs, reviewing and appropriate editing of schedules and timecards and assisting with other issues.
12. Support management and storing of Rehab Services Standard Operating Procedures, Department protocols, Policy updates and creation, Safety Zone research and responses, etc.
13. Other duties as assigned.

Leadership Responsibilities:

1. Communicates a Compelling Vision and Direction: Inspires and motivates by communicating a clear picture of where the organization is going. Involves others in identifying and achieving common goals and priorities.
2. Drives Results: Translates ideas into concrete actions; guides and inspires others to achieve results and improve organizational effectiveness and efficiency; mobilizes resources and removes barriers for success; anticipates potential problems and develops contingency plans to overcome them; works across organizational boundaries, avoiding turf issues and eliminating unnecessary work to achieve the desired results; concentrates on outcomes rather than activities; delivers measurable results, on time and within budget.
3. Fosters an Environment of Trust and Integrity: Models and maintains openness and inclusiveness; interacts with others in a manner that is straightforward and respectful. Follows through on commitments. Leads by example. Recognizes and appreciates the impact of emotions on situations and plans and responds accordingly.
4. Builds and Maintains Relationships: Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals; encourages others to work collaboratively. Actively champions the needs and goals of the organization. Surfaces and resolves conflicts in a timely and constructive manner; seeks to understand others’ points of view.
5. Manages Change: Develops plans and strategies to address current and future challenges and opportunities. Recognizes when there is a need for change. Demonstrates tolerance and adaptability when dealing with ambiguous situations. Communicates frequently and candidly during times of change. Creates a shared responsibility among team members by involving them in critical deliberations and decisions as appropriate.
6. Develops Self and Others: Takes responsibility for developing professional expertise. Reflects on successes and failures and applies lessons learned. Provides regular coaching and guidance to employees; provides honest and clear feedback regarding strengths, weaknesses and areas for development. Encourages employees to reflect on their successes and failures and identify lessons learned.
7. Demonstrates Effective Management Skills: Executes management tasks in an accurate and timely manner. Manages financial resources effectively. Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Ensures compliance with regulatory requirements and federal, state and local laws.

Required Education and Experience:

1. Associates Degree in a related field required, or education and experience may substitute. Bachelor’s degree preferred.
2. Five (5) years of healthcare related experience preferred.
3. Two (2) years of management or supervisory experience preferred.

Required Licenses, Certifications and/or Registrations:

1. Completion of an American Heart Association Basic Life Support Course every two years.