Reilly & Gelder OMS - Patient Services Representative - BrookBeam Dental

Join our patient-centered oral surgery office, where you can truly make a difference. As a Patient Services Representative, you'll be the welcoming face and caring voice that our patients rely on. We cherish our strong community bonds and close-knit team atmosphere. Your role will be pivotal in ensuring each patient experiences top-notch care and comfort right from their first interaction with us. Join us in maintaining our patient-focused approach and fostering lasting relationships within our team and community.

Position Details:

Location - Reilly & Gelder OMS

Candidates will be required to travel between 3 office locations in Albany, East Greenbush and Clifton Park

Full Time - Mon through Thurs 8:30am to 5pm and Fri 8:30am to 2pm

Salary - $18/hr - $24/hr

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:

• Health Benefits (based on FTE)
• 401K
• Sick Days, Paid holidays

As a Patient Services Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.