Relationship Manager I - Computershare

Locations: Columbia, MD or Houston, TX or St. Paul, MN or Charlotte, NC (Hybrid)

In this position, you’ll be based in one of our offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.  

We give you a world of potential   

Computershare Corporate Trust is built on a foundation of “Trust Makes it Work” – expertise, relationships, and innovation you can trust.   When you join this dynamic team as a Relationship Manager I you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.   

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.  

Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of a passion for numbers with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Corporate Trust lines of business?

If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love

As our Relationship Manager I, you will develop and maintain strong customer relationships for large, critical, and complex accounts within our Collateralized Loan Obligation (CLO) and Leveraged Loan Services team. You will be the primary point of contact for clients and provide proactive communication and consultation. You will partner with internal stakeholders to deliver effective Corporate Trust products and services to your client(s).

Some of your key responsibilities may include:

• Providing support for new and existing accounts
• Ensuring customer satisfaction through designing and implementing a relationship plan that meets customer needs
• Increase account profit through cross-selling products and services to existing clients
• Perform contractual document review, negotiation, and closing coordination, and subsequent amendments and supplements 
• Ability to anticipate and identify work problems, quickly and correctly, while demonstrating the ability to identify, develop and implement sound solutions
• Providing leadership and guidance to less experienced team members and provide subject matter expertise as needed
• Establishing controls to ensure that policies and processes are effectively implemented and executed, while understanding key business procedures and associated risks/controls for each client and respective deal
• Representing CCT in developing and maintaining large client relationships for the CLO and Leveraged Loan portfolio
• Closing of complex CLO and Leveraged Loan transactions

What will you bring to the role?  

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

As an expert in customer service and sales with a focus on client success, you will be the guiding hand as we deliver solutions to our Corporate Trust accounts.

Other key skills required for the role include:

• Minimum of 4 years of experience in one or a combination of the following areas: trust, financial services, or account management is required
• Knowledge of Corporate Trust Services business & products
• Structured finance experience and familiarity with mortgage securitizations processes
• Experience with CDO Suite
• Legal Document experience
• Expertise in various systems, including Microsoft Excel
• Excellent verbal and written communication skills
• Ability to influence and interface with all levels of the organization
• Ability to manage multiple priorities, demonstrate flexibility and implement change
• Proven leadership skills
• Attention to detail and excellent organizational skills
• Works independently and displays a take charge attitude
• Advanced Microsoft Excel and Access skills

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. 

Compensation. The base pay range for this role is $62,000 - $93,000. This base pay range is specific to Columbia, MD and may not be applicable to other locations.