Relief CBHC ESP Counselor, Florence - Clinical Support

CSO is looking for Relief Counselors to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Florence.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments.  We provide daily assessment and brief counseling, case management, nursing support and peer support. 

This position will be responsible for the care and treatment of assigned program clients, as well as specific tasks necessary to program operation.

As a CBHC ESP Counselor:

You Will:

• Provide supportive, therapeutic counseling and safety for clients utilizing the program
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication administration and documentation according to individual treatment plans and, for overnight shifts, following program procedures for clients
• Function as an active member of the Treatment Team, on a day-to day basis, in the therapeutic setting including: Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed
• Answer and direct crisis telephone calls according to established procedures and as required for program support
• Prepare daily evening meal for clients and staff if working the evening shift 
• Present cases to insurance companies and obtain prior approvals as assigned

Your Background:

• Bachelors' Degree with 2 years of experience working with similar populations 
• High School Diploma and/or Associate's degree may be substituted for 5 years of experience 
• Valid Driver's license and reliable transportation required

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA