Relocation Specialist - Champion International Moving

Champion International Moving, Ltd was created in 1991. The initial team of Ron Smith, Ron Schmitt, Faye Brockman, Rudy Planavsky, Bill Fogarty, Marcy Robertson, Paulette Cherico, and Pat Henry created a company centered on loyal customer relationships, dedicated employees and reliable quality. To this day, the founders still work hand in hand with employees, encouraging these ideals every day. The success of Champion is evident by longstanding account partnerships, tenure of employees and continual high marks in quality.

Champion is hiring a Relocation Specialist to join their winning team! The Relocation Specialist oversees the seamless coordination of household goods moves, ensuring adherence to all regulations and client requirements. Responsibilities include managing vendor relationships, handling documentation, maintaining accurate data records, and providing prompt and professional communication to ensure a smooth moving experience for clients.

What You'll Be Doing:

• Coordinate all aspects of household goods moves, ensuring thorough review of authorizations, account requirements, and country requirements. Maintain professional communication at all times, promptly responding to emails and phone messages.
• Confirm all key dates and manage shipments, including vendor selection and coordination according to account and company requirements. Ensure accurate data and notes are entered in CG and third-party systems per policy.
• Confirm the correctness of all paperwork before submission to clients, agents, or accounts. Collect, review, and submit insurance policies as needed per account requirements. Ensure compliance with all relevant policies and procedures.
• Complete financial summary and handle all invoicing according to account and company policies. Review, approve, or dispute final charges within the specified agreement and proactively resolve action item screen invoices.
• Maximize gross profit by focusing on the six critical times of the shipment process: quoting, booking, surveying, actuals, billing, and handling any changes.
• Check tariffs, lane, and city rates, review all pre-move survey results, and submit rate quotations via email or through third-party systems as required. Maximize gross profit, particularly during quoting, booking, surveying, actuals, billing, and when changes occur. Address and resolve financial issues with vendors and manage costs effectively.
• Collect all required backup documentation for third-party audits and assist with resolution. Archive all emails to the correct file in CG according to proper email protocol.
• Recognize sales opportunities and pass them along to the appropriate parties. Provide after-hours support and make phone calls as needed.
• Other duties may be assigned.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents

Financial Wellbeing:

• Generous 401(k) matching retirement plans

Flexibility and Time Off:

• Paid time off including vacation, sick leave, holidays and disability leave.

What You'll Need:

• High School Diploma/GED.
• 0-2 years of experience in logistics, moving coordination, or a related field.
• Understanding of household goods moving procedures, including regulations, documentation, and vendor management preferred.

Our Promise to You:

We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, and many other opportunities for personal growth.

Champion is an EO employer - Veterans/Disabled and other protected categories.