Rental Services Assistant Manager - Year Round at Winter Park Resort

Please note, this position is located at Winter Park Resort in Winter Park, CO.

Year Round
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Rental Services Assistant Manager is responsible for inventory control and group scheduling, fulfillment and execution of between 6 and 7 Retail/Rental facilities, ensuring excellent success in the areas of guest services, inventory/cash control systems, loss prevention, retail sales, rental sales, cost management, supply purchasing, both initial and ongoing training and daily operating standards of frontline staff. The rental services assistant manager will oversee up to 4 direct reports.

The Rental Services Assistant Manager is also the primary liaison for all on-site Winter Park and Alterra outreach programs in support of Alterra's community initiatives. These partnerships include weekly Share Winter and Denver parks and recreation groups.

The Rental Services Asst. Manager will be responsible for inventories up to two million annually through the management of ski, snowboard and bike product and accessories. Additionally, the Rental Services Asst. Manager will be responsible for interdepartmental communication regarding group fulfillment, scheduling, inventories and operations. Good written and oral communication skills, computer skills, team play, and guest service skills required. Days and hours may vary but will include holidays and weekends. Candidates must be willing and able to work mornings starting at 7am and evenings until 9pm. Candidates must have inventory management experience. Duties may also include opening and closing of rental/retail locations, staff management, inventory training, daily and weekly reports and other duties as assigned and will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

WAGE:

The salary pay range below represents the low and high end of Winter Park Resorts pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Pay range: $55,000-$58,000

ESSENTIAL DUTIES:

Management and Leadership Responsibilities:

• Oversee all inventory processes in up to 7 rental/retail locations to mitigate loss and provide successful and efficient experiences for both guests and employees.
• Assist Managers and Assistant managers in the development of Nightly, Weekly, and Monthly inventory control SOPs.
• Provide formal and informal feedback to shop managers regarding inventory loss/gain, loss prevention strategies, and inventory audits.
• Oversee and schedule all Rental paid and outreach group business. Communicate with both internal and external business units to schedule fit times, staff shops accordingly, and coordinate lift tickets, lessons and rentals. Must be flexible, organized and have a working knowledge of Microsoft outlook calendar.
• Communicate information to all staff and groups to ensure knowledge of Winter Park Resort activities, events, and changes.
• Assist the management team to ensure accurate accounting of daily inventories, revenues and expenses. Implements policies and operating procedures to assure accuracy, accountability and security of all assets.
  • Inventories up to $2 million annually
  • Revenue up to $9 million annually
  • Expenses up to $40,000 annually
  • Contribution up to $5 million annually.
• Review retail/rental stores weekly to verify store and inventory control standards are being achieved and financial/loss prevention goals are being met. Meet with management team to review write-offs, goals and losses.
• Participate in Weekly departmental and interdepartmental meetings to plan and execute large group volume to the highest standard.
• Assist Managers in ensuring that scheduling and staffing levels are appropriate for group and daily volume.
• Develop and maintain excellent public relations with existing and prospective vendors as a representative of Winter Park.
• Ensure that rental inventory is appropriately stocked, available and in the correct location for groups and high volume days (which may require physical movement of equipment).

Rental Inventory Specific Responsibilities:

• Analyze retail/rental inventory and yield reports with Managers and staff on a constant basis to ensure adequate and consistent allocations. Provide input and make recommendations to the Rental senior manager.
• Implement inventory and accounting procedures and guidelines necessary to minimize internal and external shrink.
• Utilize RTPOne to the fullest extent - including but not limited to - order processing, sales transaction, rental administration, rental/retail reports, and product mapping.
• Create relationships with all Ski, Snowboard and Bike brand representatives to create functional Warranty SOPs.

Group Scheduling and fulfillment Specific Responsibilities:

• Manage group requests purchased through Winter Park Group Sales, external vendors and wholesalers.
• Schedule and Coordinate up to 800 renters and 20 groups for a single rental day.
• Utilize excellent communication skills to manage last minute changes, subtractions and additions to group manifests
• Coordinate group fittings with other departments including, but not limited to - Ski and Ride School, Group Ticketing, Front Range Sales, Group Sales, Season Pass, and Guest Services.
• Manage the processing and fulfillment of all group Rental Contracts. Assist the manager in scheduling adequate staff to ensure smooth group experiences.
• Proficiency in all Microsoft office products is required. Utilize both Microsoft excel and outlook to input fit times and group manifests.

Support Systems:

• Create excellent rapport with Winter Park Resort IT department.
• Identify serialization needs and coordinate with IT concerning research and installation of hardware and software to better track inventory and group business.
• Develop procedures and training information for support staff and fellow managers.
• Have an intimate knowledge of all POS systems to execute operations daily.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

REQUIRED QUALIFICATIONS:

• Working knowledge of Microsoft Office, particularly Microsoft Excel and basic computer functionality required
• Working knowledge of RTPOne preferred
• Valid Driver's License and clean motor vehicle record required
• Inventory Management Experience Preferred
• Ski/Snowboard Rental Management Preferred

EDUCATION REQUIREMENTS:

• College Degree or Equivalent Experience

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.