Rentals & Repairs Assistant Manager - CM Resort, LLC

SUMMARY

Responsible for assisting the Rental Shop Manager with hiring, training, scheduling and supervising staff; and maintenance of equipment. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests. 

SCHEDULING

The Rental Shop Assistant Manager is a full-time year-round position. Hours vary based on business volume. The typical schedule is five days/week between the hours of 8am and 5pm with flexible hours mid-week. Weekends, holidays and vacation weeks are included. Some evening hours may be required for special events, functions, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Prepare the rental shop and retail shop for the operating season.
• Assist Rental Shop Manager with, scheduling, training and supervision of rental shop and staff, including performance evaluation and any necessary discipline.
• Supervise and manage the day to day operation of the rental and retail shops.
• Follow all accepted worker and guest safety policies and procedures.
• Assist with the documentation procedures including staff safety and informational training.
• Implement accepted guest services policies and insure they are carried out effectively.
• Ability to work with little or no supervision.
• Handle complaints from customers and employees.
• Flexible working hours.  Some job sharing may be required.

 GENERAL ACCOUNTABILITIES

• Ensures that all employees receive the training, support, guidance, feedback and resources necessary.
• Monitors and evaluates operational projects to ensure the successful execution of activities and to improve the effectiveness of the areas of responsibility.
• Maintains and enhances a guest focused culture in all areas of responsibility.
• Assist Rental Manager to maintain schedules in compliance with regulations and authorities having jurisdiction; manages responsibilities in compliance with resort safety policies.
• Maintains current status on legal issues and technological advances which impact the industry; maintains awareness of scope and progress of competition.
• Effective communication skills with all levels of employees, guests and all other outside contacts.
• Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.
• Familiarity with state and federal environmental standards and OSHA regulations.
• Understanding of corporate and resort specific policies and procedures.

RESPONSIBILITIES TO SAFETY

• Protect the safety of self, co-workers, equipment and Cranmore Mountain Resort guests at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to immediate supervisor.
• Follow all company and department safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of you or others.
• Drive in accordance with the law and Cranmore Mountain Resort policies.

SUPERVISORY RESPONSIBILITIES

Supervises a total of 20-30 employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Prior supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Current Ski Technician Certification for all equipment in shop is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions.  The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.