Rep 1, Cust Svc Chat Repair - SPECTRUM

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

 

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Effectively handling questions and concerns related to video, Internet, and phone products and services
• Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
• Coordinating customer service escalations with local management to determine the need for a field technician visit
• Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences

 

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

 

Preferred Qualifications

• Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

 

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, web-based chat technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

 

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CRP118 2024-41581 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.