Rescue 21 Field Support Representative - General Dynamics Mission Systems

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR,

2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred. OR,

Bachelor’s degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.

We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.

As a Senior Advanced Field Support Representative, you’ll install and repair equipment; instruct customers in equipment operation; provide technical assistance; and check equipment for malfunctions. You’ll essentially conduct site and equipment inspections in order to perform preventative and corrective maintenance as well as conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required. We’ll rely on you to diagnose and repair mechanical, hardware, software and systems failures using established procedures. You’ll be expected to interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management.

What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred; field service or technical activity is preferred. OR, Bachelor’s degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred
• Ability to install, maintain, integrate, troubleshoot and test fielded systems and equipment at customer sites.
• Ability to work closely with design engineering in evaluation of product performance and in conducting field trials, start-up, cutover, and checkout activities on newly installed systems.
• Ability to conduct technical training for customers, conduct informal on the job training for other field support staff and customers, and deliver over the shoulder/refresher training to system users as required.
• Exceptional communication skills

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Ability to identify and load an Internal Operating System

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
USD $41.64 - USD $44.66 /Hr.

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit

Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran