Research Assistant I - EDJ Associates,

The Research Assistant I supports the National Cancer Institute and is responsible for responding to inquiries from clinical research sites and other stakeholder organizations. This position works both independently and collaboratively with other project staff to provide timely and accurate response per project procedures. This is a hybrid position (remote 2 days per week) with normal service hours of Monday to Friday, 9:00 am to 5:30 pm ET in the Rockville, MD office.

·        Respond accurately to phone calls and emails in timeframes outlined in the project procedures.

·        Provide accurate and complete documentation of inquiries and resolutions in the issue tracking system.

·        Escalate inquiries as necessary to other resources and ensure clients receive timely follow up and resolutions.

·        Track and monitor responses to client inquiries and problems.

·        Develop and maintain familiarity with project applications, procedures, and business rules.

·        Provide support for other project communication activities and review of website content.

·        BS or BA Health or Social Science (Required)

·        Customer service experience in similar field (Required)

·        Ability to prioritize multiple tasks and work in a fast-paced area.

·        Must be comfortable with using a variety of computer software including MS Office.

·        Demonstrated customer service skills

·        Demonstrated communication skills

·        Collaboration with teams, managers and/or clients

·        Organization skills, including time management ability

·        Detail oriented