Resident Ambassador - Richmond Center

Nursing Home Resident Ambassador

Richmond Center for Rehabilitation and Healthcare is currently seeking a full-time Resident Ambassador for our Skilled Nursing Facility located in Staten Island, NY. The ideal candidate will have excellent communication skills and a pleasant demeanor!

DUTIES:

• Ensure rooms are clean and necessary equipment is present before a new resident is admitted.
• Discuss new residents with hospital liaisons to ensure preparedness.
• Meet new residents within 24 hours of admission to ensure a smooth, hassle-free move and provide a welcome basket.
• Complete a resident satisfaction survey within 24 hours of admission.
• Call or meet with residents' next of kin to inform them of the resident's arrival and answer any questions they may have.
• Coordinate between new residents and unit managers to ensure a quick evaluation upon arrival.
• Address all resident questions and concerns, and coordinate with the necessary department to resolve issues.
• Conduct daily rounds on every floor to address residents’ needs and concerns.
• Maintain a daily log of questions, concerns, and issues raised, along with any follow-up steps taken.
• Submit daily logs to the Facility Administrator.
• Complete a patient satisfaction survey a week prior to resident discharge.
• Assist residents in leaving Google reviews/Birdseye feedback.
• Call hospitalized residents and their families within 24-48 hours of hospitalization to check-in.
• Provide and coordinate tours for potential new residents and their loved ones.
• Be seen as the “go-to” person for all patient satisfaction needs by staff and residents.
• Help where needed, be a team player and assist in any problem area.

REQUIREMENTS:

• Demonstrate passion, empathy, and enthusiasm for working with residents.
• Excellent problem-solving and critical thinking skills.
• Minimum high school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Ability to multitask and stay focused despite frequent interruptions.
• Must be a self-motivator.
• Experience in long-term care (LTC) community relations policies is a plus.

About Us:

Richmond Center for Rehabilitation and Healthcare is a 372-bed rehabilitation and skilled nursing facility located in the borough of Staten Island. Our size enables a warm, nurturing environment, which allows each resident to maintain his/her individuality. Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each resident’s dignity and independence.