Resident Service Coordinator (Bilingual in Cantonese) - Jewish Association for Services for the Aged

Shift Schedule: Tuesday-Friday

Hours Per Week: 17.5

General Responsibilities:

Under the supervision of the Associate Director of Resident Services, the Service Coordinator is responsible for providing individual case management services and group programming for senior tenants.

Specific Duties and Responsibilities:

• Provides monthly in-home assessments of the social and emotional needs of the tenant.
• Assists formerly homeless tenants as they transition back to residing in the community.
• Develops and implements a written case plan to provide a full range of social services for the tenant and their family including:
  • Provides individual and family counseling/guidance to resolve any issues the tenant is facing.
  • Prepares specific information about the health, welfare, education, and recreational services available to serve the tenant including trainings for tenants regarding the obligations of tenancy.
  • Assists tenants in developing informal support networks with other tenants, family, and friends, including facilitating opportunities for tenant engagement and participation in group meetings and recreational activities.
  • Screens tenants for eligibility and assists tenants with applications for appropriate benefits and entitlements.
  • Conducts referrals to JASA and other providers for the direct provision of those benefits including housekeeping, home health aides, public assistance, Medicare, Medicaid, SNAP, legal aid, protective services, vocational placement and volunteer opportunities, medical and psych exams, etc.
  • Educates tenants on service availability, application and benefit procedures, tenant rights, and provides advocacy when appropriate.
  • Ensures tenants maintain housing subsidy and benefits required to remain in permanent housing.
• Evaluates tenant functioning, monitors risk, assesses the status of current services, and updates and revises the case plan at ongoing in-home visits.
• Provides regular reports to the Director of Supportive Tenant Services on common problematic themes/patterns of the tenants.
• Consults with the Director of Supportive Tenant Services regarding high risk tenants including those tenants who may be at risk for eviction.
• Performs other related tasks, special assignments, and duties as assigned.

Requirements:

• Graduate of an Accredited College or University with a Bachelor’s in Social Worker or other Bachelor's level degree or equivalent, preferably in sociology, gerontology, psychology, or human services.
• Bilingual in Cantonese and English is required.
• Minimum one-year relevant experience required.
• Computer proficiency including Microsoft Office, Google Drive, and electronic case record system.
• Excellent interpersonal skills, including the ability to communicate effectively and concisely both in writing and orally.
• Strong organizational and multitasking skills.
• Bi-lingual Spanish, Russian, or Yiddish preferred.
• Ability to understand and appreciate the role of race, religion, ethnicity, sexual preference, and individual values as they relate to service clients and their families.