Resident Specialist - The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Resident Specialist, pre-leases/leases homes. The Resident Specialist will assist in ensuring that the needs of the inbound family are met with professionalism and courtesy. He/she will also act as the immediate customer service representative, while introducing the family to the community and creating a positive resident and property management relationship.

1. The Resident Specialist (RS) is primarily responsible for contacting applicants and maintaining the waitlist(s). He/she will coordinate with the Partner to ensure that all persons added to the waitlist are held within their respective entitlements. The RS will contact the families by phone or email to ensure that they are aware of their position on the waitlist and will answer any questions concerning housing availability. To enhance the move in experience, the RS should be available to answer any questions that the resident may have concerning the property and should be competent in showcasing the amenities of the potential unit and property to encourage living within the community.

2. The Resident Specialist is responsible for marketing homes to the incoming families. The RS should become familiar with the various floorplans and be educated on the amenities and specialties of the respective property.

3. The Resident Specialist must have excellent written and verbal communication skills.

4. The Resident Specialist is required to process and complete all move-in packages prior to the move-in date. Under the supervision of the Assistant Community Manager, ensure all paperwork is accurate and complete. In the event that the inbound family is unable to pre-lease, will maintain communication with the potential resident and ensure that they are educated on the leasing process upon move in.

5. During the Move in and/or Move out process, the Resident Specialist will be responsible for conducting inspections of the property and report findings to the Assistant Community Manager in an effort to assist with the move out process.

6. Perform other duties as assigned.

Required Experience:

1. Sales experience and leasing experience a plus.
2. 1-2 years Customer Service experience.
3. General computer skills.

Required Education/Training:

1. High School diploma or GED
2. Valid Driver’s License and acceptable driving record.
3. All specific certifications required by law.
4. Must pass drug test screening.
5. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Action and results-oriented, enthusiastic.
2. Excellent communication and organizational skills.
3. Ability to work independently and as a member of a team.
4. Ability to work with sensitive information and maintain confidentiality.
5. Must be able to work in a fast-paced and customer service-oriented environment.
6. Perform duties under pressure and meet deadlines in a timely manner.
7. Ability to communicate effectively both in writing and verbally in order to communicate issues, problems, ideas, concerns and information.
8. Prioritize and manage daily workload to ensure successful and timely completion.
9. Ability to follow directives and work with minimum supervision.
10. Exercise problem-solving skills.
11. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
12. Maintain professional appearance and demeanor.

Working Conditions:

1. Must be able to work 40 hours per week. Occasional overtime hours may be required.
2. Must be able and eligible to drive a company vehicle for completing resident inspections and visits.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!