POSITION TITLE: Residential Monitor and Security

PROGRAM: Family Shelters

REPORTS TO: Monitor/Security Supervisor and Program Manager

FLSA STATUS: Full-Time, Non-Exempt

BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.

PAY RANGE: $19- $22 an hour, commensurate with experience

SHIFT: 2nd Shift (3:00 PM - 11:30 PM) and 3rd Shift (11:00 PM - 7:30 AM) may include weekends and holidays

POSITION SUMMARY

Under the direct supervision of the Monitor/Security Supervisor and Program Manager, the Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations and create opportunities and enhancements to the shelter.

ESSENTIAL DUTIES & RESPONSIBILITIES

Residential Monitoring

• Assess participant needs at admission and exit of the program.
• Assist residents with requests/needs, including accessing supplies, clothing, food, etc.
• Support family stabilization.
• Document and report incidents and daily activities as instructed.
• Assist clients with special needs as needed.
• Collaborate with outside partner agencies.
• Make appropriate referrals to available resources and services.

Safety

• Ensure all participants and visitors are checking in and out of the facility.
• Document in the daily log during each shift.
• Provide security and safety both onsite and in the neighboring communities.
• Work collaboratively with the PD and HOT/PERT teams.
• Document and report incidents and daily activities as instructed.
• Conduct fire and safety checks regularly.
• Mandated Reporting.
• Maintain a secure and safe environment for all participants.
• Resolve conflicts among participants professionally and efficiently.

Operations

• Janitorial and laundry services.
• Serve meals and provide food pantry support.
• Assist with family/youth enrichment events.
• Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual.
• Maintain confidentiality for all participants.
• Interact and work cooperatively with participants, service providers, and staff members.

Other Responsibilities as Assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods;
• Answering or making calls on the telephone for sometimes long and continuous periods;
• Using a keyboard to perform to communicate through written means for sometimes long and continuous periods;
• Looking at a computer monitor for sometimes long and continuous periods;
• Frequent standing, walking, reaching, lifting up to 50 lbs., and stooping;
• Exposure to moderate to loud noise levels;
• Possible contact with onsite animals/pets; and
• Potential for exposure to bodily fluids.

QUALIFICATIONS

Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating to get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilities required.

EDUCATION & EXPERIENCE

• High School diploma or GED and a minimum of a combined one (1) year of lived experience and one (1) year of practical job experience preferred; and
• One (1) year's experience working with vulnerable populations, preferred.

CERTIFICATION

• CPR and First Aid, and NARCAN certification preferred.

KEY SKILLS

• Ability to communicate in person and over the phone, required.
• Strong written and verbal communication skills, preferred.
• Understanding confidentiality protocols and protecting personal information is required.
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required.
• Effectively problem-solve and maintain composure in high-pressure situations, required.
• Act as liaison with partner agencies.
• Ability to work independently with minimal daily supervision required.
• Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures.
• Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention.
• Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
• Bilingual speakers of any language preferred.

EQUIPMENT & APPLICATIONS

• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, preferred.
• Working knowledge of all standard office equipment.

Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.