Residential Services Coordinator - Crawford Hoying

Residential Services Coordinator

Summary

The Residential Services Coordinator directly supports the property management team in coordinating the day-today activities of the building staff and addressing the needs of the residents. The Residential Services Coordinator

is expected to develop and maintain excellent relationships with residents, vendors, and internal and external

customers, while also being accountable to management for ensuring that issues and needs are responded to and

resolved by the appropriate individual, department, or service. This position requires a well-organized, professional

individual who possesses a strong initiative and can adapt well to a fast-paced environment. An aptitude for

information management, general office management, and clerical support tasks are essential to this role.

Job Responsibilities (responsibilities may include but are not limited to the following)

• Serve as the first point of contact for resident service calls, requests, and problem solving

• Direct resident service requests to the appropriate department or individual for completion in a timely manner

• Promptly respond to emails and phone calls from residents and prospects; provide information in a polite,

upbeat, professional manor

• Prepare correspondence and schedule appointments, as needed

• Lend administrative support to managerial staff

• Order supplies and perform various administrative tasks, as needed

• Enter and maintain work order requests; run reports for management on the status of such requests, as needed

• Sort and distribute all incoming correspondence

• Assist management in preparation for meetings, as needed

• Assist with key administration process and maintain key control

• Conduct all duties in accordance with company policies and procedures, the Fair Housing Act, employment

law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all laws pertaining to property management

• Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture

• Scheduling response time

• Flexibility and effectiveness in handling challenging situations

• Resident retention and customer service feedback

Preferred Knowledge, Skills, Education, and Experience

• Experience working in a sales or customer service environment

• Exceptional customer service orientation and a dedication to meet and exceed customer expectations

• A sense of urgency when addressing tenant needs and resolving issues

• Strong analytical, organizational, problem-solving, and multitasking skills

• Good written and verbal communication skills

• Basic math and computer skills

• Working knowledge of or ability to learn property management software

• Proficiency with Microsoft Office products, including Excel

• Valid driver's license and reliable transportation

• High school diploma or equivalent

Work Environment

The Residential Services Coordinator interfaces with external and internal customers, residents, employees, and

vendors on a regular basis. Work hours are typically 8:00 am to 5:00 pm. This employee may need to work after

hours, as needed. The Residential Services Coordinator should be flexible and readily available depending on the

needs of the tenants, clients, and department.

Reporting Structure

The Residential Services Coordinator reports to the Business Manager.

Physical Requirements

This employee's physical condition and performance must be sufficient for the consistent and successful completion

of the responsibilities and professional standards defined for this position. This position frequently requires standing,

walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting

and/or moving up to 25 pounds. The Residential Services Coordinator must be able to drive during the course of

work.