Resource Planning Associate Representative (33068375A) - The Cigna Group

This is a temporary position through one of the world's leading global health insurances companies 

Role Overview:

Resource Planning Associate Representative (Health Risk Assessment Scheduler/ HRA Care Associate)

•  The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. 
• The Scheduler must be comfortable making 200+ outbound calls a day and working in an independent environment.
• The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.

Essential Functions:

• Place 200+ outbound calls to potential patients daily
• Take inbound calls daily from members returning the original call; entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
• Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments
• Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
• Develop a map to track location of potential patients and scheduled appointments.
• Schedulers must use maps and the list of leads to decide where their provider will travel
• Access various insurance portals to verify members before outreach.
• Learn about each insurance portal and find eligible members Update electronic medical records, specifically NextGen software.
• Ensure every patient scheduled has an electronic medical record with scheduled appointments attached Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner
• Update scheduling software.
• Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members
• Meet daily/ weekly/ monthly standards set for the department.

• Customer Focus: Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect
• Dealing with Ambiguity: can effectively cope with change, can shift gears comfortably, doesn't have to finish things before moving on Learning and Applying Quickly:
• Learns quickly when facing new problems, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks
• Organized: can orchestrate multiple activities at once to accomplish a goal, arranges information, emails, and other files in a useful manner
• Problem Solving: Probes all fruitful sources for answers, looks beyond the obvious and doesn't stop at the first answer

Skills & Experience: 

Required:

1. Customer Service, Required
2. Sales background, Required
3. Call Center background, Required

•  2+ years outbound call center experience (scheduling experience preferred) and /or customer service experience.
• Demonstrates positive customer service behaviors Inbound call center experience is a plus MUST have basic computer skills
• Ability to convey information to customers in a warm, clear, concise manner
• 1+ year(s) direct sales experience, over the phone preferred
• 1+ year(s) experience of health care related work, sales preferred
• Proficiency in Microsoft Office (Outlook, ord, Excel, and PowerPoint)
• Experience with insurance verification portals Experience with electronic medical records
• Preferred 50 WPM
• Ability to multi-task, prioritize, and manage time effectively Excellent verbal and written communication skills
• Self-starter attitude
• Bilingual (Spanish) is preferred

Education:

• High School Dipoma or Equivalent

Location and Schedule:

• This role is fully remote and open to candidates based in the following states, only: IL, TN, PA, FL or GA
• 40 hours per week - Monday - Friday
• Training Schedule - 8:30am - 5:00pm CST - 5 days

NOTE: Due to critical project support, full availability/ attendance required for the duration of the assignment.

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $17.00-$18.00/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)