Restaurant Manager - Gethired
Charlotte, NC 28246
About the Job
Front of House Manager
Front of house managers have a mind for customer experience and service, as well as great people and leadership skills. There are no licensing or certification requirements, but employers value a bachelor's degree and prefer one to two years of restaurant management experience.
Supervisory Responsibilities
Hires and trains restaurant staff.
Organizes and oversees the staff schedules.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees in accordance with restaurant policy.
Duties and Obligations
Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensures customer satisfaction with all aspects of the restaurant and dining experience.
Handles customer complaints, resolving issues in a diplomatic and courteous manner.
Ensures compliance with alcoholic beverage regulations.
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
Maintains sales records and tracks cash receipts.
Prepares and submits operations reports and other documentation requested by the operations manager.
Performs other duties as assigned.
Skills and Qualifications
Point of Sale System Experience: front of house managers are responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant€™s POS system
Organizational Skills: front of house managers often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts
Training: as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable
Leadership Skills: the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customer's concerns
Management hiring, firing, training, and disciplining staff is the front of house manager's responsibility, so they must have strong managerial skills
Customer Service: dedication to providing excellent customer service and improving the customer experience are important qualities
Educational Experience and Physical Requirements
High school diploma or equivalent required.
Previous restaurant experience required; management experience preferred.
Ability to traverse all parts of the restaurant quickly.
Prolonged periods standing and moving quickly throughout the establishment.
Must be able to lift 25 pounds at times.
Insurance and Benefits offered to full time employees
