Restaurant Shift Leader - BK #15499 - N. Main (Airport) (Jacksonville, FL) - Burger King

RESTAURANT SHIFT LEADER

Founded in 1954, Burger King is the second-largest fast-food hamburger chain in the world. At BK, you can find work-life balance, flexibility, and career growth. Our restaurants supply the chance to live life your way. It is not just a job but a career opportunity where - You Rule!

Position Overview

The Restaurant Shift Leader role is focused on delivering sales and positive results through Guest & Operations coordination. This Hourly position supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts while driving key performance outcomes.

Full-time and Part-time positions are available.

Pay Transparency

Starting pay rate - Up to $16.00 per hour.

Responsibilities

• Directs team and ensures all food items are prepared and served according to all Brand, Company, and health department regulations.
• Coaches team members to follow guidelines for food preparation and production management.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Supervises crew members in the preparation of menu items to ensure compliance with all Burger King Corporate (BKC) Operations and Sanitation standards
• Ensures that staff maintain an exceptional level of customer service and that orders are taken in a prompt, accurate, and courteous manner
• Resolves customer complaints as needed
• Ensures an adequate level of staffing and service in the restaurant, which is critical to keeping a productive level of operation
• Maintains a clean restaurant environment by performing general housekeeping and deep cleaning duties.
• Assigns shift duties to team members and follows up to ensure completion.
• Manages cash control per policy and counts cash on hand at shift changes and at closing to decide shortages or overages while preparing bank deposits
• Monitors and ensures accuracy of all cash, sales, and inventory control records for the duration of the shift.
• Completes end-of-shift and end-of-day paperwork and counts as needed.

Qualifications

• Must be at least eighteen (18) years of age or older
• Minimum education requirement: High school diploma or equivalent
• Minimum one year of first-line supervisory experience, preferably in a restaurant or customer service environment
• Proven understanding of guest service principles
• SERV Safe, local, and state certifications or the ability to obtain needed
• Demonstrate the ability to communicate information and ideas so others will understand. Must be able to exchange correct information in these situations.
• Tolerance for extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
• Reach, grasp, and manipulate objects with hands for an entire shift, including reaching for objects overhead
• Push, pull, lift, and carry up to 50 lbs., including lifting from ground to overhead

Preferred Qualifications:

• Motivates, coaches, and leads team members

• Acts with integrity; keeps commitments

• Focuses on achieving results while having fun!

Disclaimer:

The above job description describes the general nature and level of work being performed and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills needed for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest assets. It is our policy to supply equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and specific state or local laws.