Restoration Project Manager - COIT Cleaning & Restoration Services

POSITION SUMMARY:

Converts leads into sales, develops scope of work and manages project including directly staff on job site.

ESSENTIAL FUNCTIONS:

· Due to the nature of restoration work, must be available to respond to emergency situations in a timely manner. This includes being available anytime to help the Restoration Department's response to an emergency.

· Ensures any certification required is obtained and current.

· Follows established control systems, completing all paperwork, computer entries, etc. in a timely manner and up to department standards.

· Markets to appropriate sources of business as directed by Restoration Manager (RM)/ General Manager (GM).

· Determines feasibility of work, based on insurance coverage and nature of damage

· Manages assigned projects and performs necessary physical production activities.

· Inspects job site to establish the initial scope of work, confirms with insured and adjuster and arranges access to job.

· Determines the need for subcontractors, schedules directly with customer and confirms with

· Recruits and qualifies subcontractors.

· Provides complete written scope of work along with any supporting pictures or diagrams to RM / GM.

· Provides written changes in work scope to RM / GM

· Takes job measurements and notes for invoicing

· Secures signed work authorization prior to commencing work

· Fields customer questions and concerns

· Develops Work In Progress (WIP) report for Active Projects

· Invoices all variety of projects including but not limited to fire, water, mold and asbestos

· Meet company standards for attendance and punctuality.

· Attend training meetings as required.

OTHER DUTIES:

· All other duties as assigned.

REQUIREMENTS:

· Bachelor's degree (B.A.) from four-year college or university, or equivalent experience and training

· Ability to calculate figures and amounts (i.e. discounts, interest, commissions, proportions, percentages, etc.)

· Ability to apply concepts of basic algebra and geometry.

· Ability to recognize and rectify problems

· Technical skills in insurance repair and restoration required

· Minimum of 3 - 5 years work experience in restoration services.

· Expert knowledge of restoration practices and equipment

· Outside sales experience helpful

· Ability to organize and manage multiple priorities

· Proven customer service skills

· Excellent oral and written communication skills

· Proven negotiation skills

· Driving record acceptable to insurance carrier

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor