Retail Agent - Seabrook Hospitality
Pacific Beach, WA 98571
About the Job
Job Summary:
Seabrook Goods & Apparel is seeking a dynamic and customer-focused individual to join our team as a Retail Associate. As a Retail Associate, you will play a crucial role in delivering exceptional service to our customers while contributing to the overall success of our store. Join the Seabrook Goods & Apparel team and be part of a dynamic retail environment where your passion for fashion and dedication to customer service are valued and rewarded.
Job Duties and Responsibilities (Essential Functions):
- Provide friendly, knowledgeable, and attentive service to all customers, assisting them with product inquiries, sizing, styling advice, and purchases.
- Meet and exceed sales goals by effectively communicating product features and benefits, upselling additional items, and driving customer satisfaction.
- Process transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and other forms of payment securely.
- Assist with maintaining a clean, organized, and visually appealing store environment, including restocking merchandise, arranging displays, and ensuring product availability.
- Stay informed about current trends, product offerings, and promotions to provide accurate information and recommendations to customers.
- Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
- Follow company policies and procedures regarding store operations, safety guidelines, and inventory management to ensure compliance and minimize shrinkage.
- Assist with receiving, unpacking, and organizing merchandise shipments, conducting regular inventory counts, and identifying discrepancies to ensure accurate stock levels.
- Address customer inquiries, concerns, and complaints promptly and professionally, escalating complex issues to management as needed to ensure swift resolution and customer satisfaction.
- Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
- Performs other duties as assigned.
Knowledge/Skills/Abilities:
- Exceptional customer service and communication skills.
- Strong problem-solving abilities, with a solution-oriented approach to guest issues.
- Excellent organizational and time-management abilities.
Qualifications:
- Education: High School Diploma or equivalent work and educational experience.
- Previous customer service or retail experience required.
- Available to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs and staffing requirements.
- All candidates must pass a background check prior to employment.
Physical Requirements:
- Ability to lift, carry, push, pull, or move objects up to 25 pounds frequently and up to 50 pounds occasionally.
- Frequent, bending, kneeling, and reaching.
- Ability to stand and walk moderate distances for the entire shift.
Hourly Rate: $17 per hour
Employment Status: Full Time
Seabrook Offers
- Medical, Dental and Vision Insurance for all full-time team members
- 401(k)
- Basic Life Insurance – 100% Company Paid
- Voluntary Life, Critical Illness and Accident Insurance
- Paid Time Off:
- 10 days (80 hours) earned with up to 2 years of service.
- 15 days (120 hours) earned up on completing 2-4 years of service.
- 20 days (160 hours) earned upon completing 5-8 years of service.
- 25 days (200 hours) earned upon completing 9+ years of service.
- Employee Assistance Program
- Teladoc Virtual Services
- Tuition Reimbursement
- Discounts and Rental Credits
Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.