Retail Key Holder Sales Associate - Melissa
Sunrise, FL 33323
About the Job
Melissa- Sawgrass Mall
With a journey that spans over four decades, Melissa has established itself as a footwear powerhouse through styles inspired by fashion, art, design, and sustainability. The brand's story includes collabs with big names such as Karl Lagerfeld, Jean-Paul Gaultier, Jason Wu, and Vivienne Westwood. Melissa is committed to sustainability, environmental awareness, durability, and comfort, and all of its shoes are 100% vegan and recyclable and made out of at least 30% recycled materials.
Responsibilities:
- Meet personal and store KPI's and sales goals.
- Flexible schedule required including nights, weekends, and overnight shifts.
- Maintain a keen interest in the fashion industry and market trends.
- Continually develop personal sales techniques and assist the team in sales techniques to maximize sales.
- Ensure all related policies and procedures are maintained.
- Continuously motivate the sales team to achieve productivity goals.
- Demonstrate fluency in product knowledge and be able to apply it to their team.
- Build and maintain repeat clientele by utilizing personal shopper IG and encouraging staff to do the same.
- Support and encourage staff to provide the highest level of customer service.
- Resolve all client problems and complaints quickly and effectively.
- Empower self and team to make decisions in the customers best interest that also support the company philosophy.
- Ensure store is maintained in safety, presentation, and organization in collaboration with the store manager.
- Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times.
- Ensure cash control procedures are properly followed including bank deposit etc.
- Assist in all areas of stock, shipping, and participate in inventories as required.
- Ensure staff is properly trained in all sales and operations.
- Participate in all relevant training and development seminars, programs, and meetings as directed by store management and the company.
Hourly pay + 2%-3.5% commission if goal is met.
Source : Melissa
