Retail Operations Administrator - Fine Jewelry - The Caza Collective, LLC 2510

Key Responsibilities:

• Administrative Support
  • Provide comprehensive administrative support to the team, managing schedules, handling correspondence, and overseeing clerical tasks to ensure the efficient operation of the store.
  • Maintain and organize office systems, ensuring that all administrative processes run smoothly and efficiently.
  • Assist with customer inquiries and store-related administrative tasks, delivering the exceptional service the store is known for.
• Office Operations
  • Oversee the daily operations of the administrative office, ensuring a productive and organized work environment.
  • Coordinate and delegate tasks to the 5-person administrative team, providing guidance, training, and support as needed.
  • Handle reports, spreadsheets, and assist across various office functions, especially during staff absences, ensuring tight processes are followed.
• IT Support
  • Handle IT tasks such as setting up and maintaining email accounts, printers, phones, software, and iPads.
  • Troubleshoot minor technical issues and coordinate with external IT support when necessary to keep all systems running smoothly.
  • Assist the sales team with IT issues and provide support to department heads across the building.
• Team Leadership
  • Learn and master the store's administrative systems and procedures, with the goal of eventually leading the administrative team.
  • Provide training and mentorship to team members, fostering a collaborative, efficient, and customer-focused work environment.
  • Lead by example through work ethic, kindness, and professionalism.
• Other Responsibilities:
  • Manage product, repairs, reports, supplies, and shipping-related tasks, ensuring everything is processed efficiently.
  • This role does not involve HR duties, as those are covered by the existing team.

Qualifications:

• A minimum of 3 years of experience in office administration or a similar role, preferably in a retail or jewelry store setting.
• Intermediate IT skills, with experience in managing office technology such as email systems, printers, and software.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent leadership and team coordination abilities, with a focus on delivering outstanding customer service.
• Strong written and verbal communication skills.

Working Conditions/Environment:

• Location: Onsite in Greater New Orleans, Louisiana
• Workdays Schedule:
  • Scheduled workdays will fall Tuesday through Saturday
  • Closed Sunday and Monday
  • Work schedule will fall within core hours: 10:00 am to 6:00 pm

Compensation:

• Base salary (commensurate with experience)

Benefits & Perks:

• Comprehensive Benefits Package: Including medical, life, and disability coverage, with optional dental and optical benefits.
• Robust 401k Program: With a substantial company match.
• Paid Time Off: Two weeks including up to three weeks of vacation with increasing tenure, in addition to five major paid holidays.