Retail Sales Associate - Hard Rock Cafe

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). 

Basic functions of the Retail Sales Associate include:

·       Greeting guests

·       Answering questions
- accurately and politely

·       Answering the phone

·       Making proficient sales transactions
- using a point-of-sale system

·       Handling cash and other forms of payment

·       Maintaining proper cash drawer balances

·       Directing guests to areas/restrooms

·       Demonstrating impeccable product knowledge

·       Determining guests’ needs
- by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits

·       Suggestive selling
- using proven techniques (i.e., related items, higher-quality items, transitional phrases)

·       Maintaining a clean and organized store

·       Maintaining proper product stock levels – through retail pulls & inventories

·       Displaying Retail product – through HRC’s visual display standards

·       Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc

·       Assuring the complete satisfaction of each and every guest

·       Creating memorable experiences

·       Entertaining guests to create “Raving Fans”

Job Requirements include:

·       Must be at least 19 years old

·       Performing duties which require bending & reaching

·       Lifting up to 30-pound boxes to receive/move product

·       Standing, for up to 8+ hours

·       Maintaining a well-groomed appearance (“having a plan”)

·       Following all uniform guidelines

·       Practicing all safety & sanitation standards

·       Recycling products, where possible

·       Remaining calm in a hectic, fast-paced atmosphere

·       Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

·       Displaying a positive and outwardly friendly attitude toward guests

·       Maintaining HRC’s 7 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

Working at Hard Rock Cafe

• Health insurance

Salary