Retail Supervisor - Omni Hotels & Resorts

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

The Retail  Supervisor is responsible for assisting in the day to day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards, overseeing sales associates, insuring quality customer service, providing inventory control and meeting /exceeding revenue targets.

• Display effectively, communicate and hold all retail associates accountable for The Triology.
• Assist with insuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
• Assist with the monthly mark down plans.
• Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.
• Assist with the interviewing and hiring of retail associates as needed based on business levels.
• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
• Assist with training for retail associates in sales procedures and customer service.
• Assist with insuring all new hires are trained to standard as well as all 30/60/90 day checklists are completed as required.
• Assist with insuring all Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

*Eligble for Retail Incentive

• Supervisory experience of a minimum 6 months overseeing three or more associates is preferred.
• Customer service experience of 6 months or more is preferred.

The resort functions seven days a week and 24-hours a day.  All employees, both management and hourly, must realize that fact and be aware that, at times, it may be necessary to move an employee from their accustomed shift as business demands.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.