Retail Support Specialist - Pentec Health

Responsible for supporting the retail business and warehouse operations of ZOIA Healthcare. This includes receiving incoming orders, processing orders, communicating with customers and performing customer support activities. The role will also participate in aspects of purchasing, warehousing and inventory control systems for ZOIA Healthcare.

Essential Job Duties:

• Retail customer support: Receives and processes incoming retail orders and supports all customer inquiries that could include order tracking, account maintenance, billing, confirming deliveries and overall customer satisfaction. This will require cross-functional collaboration with other team members.
• Data reporting: Assists in the creation of reporting for the retail business and ZOIA Healthcare’s warehouse operations. Will provide data analysis and present insights to ZOIA Healthcare leadership
• Purchasing: Assists with activities related to purchasing such as purchase order reconciliations and other inventory management for the retail business and ZOIA Healthcare warehouse.

*Other job duties and special projects as assigned.

Ideal Candidate Will Have:

• 2-5 year’s of customer support, retail, or warehouse experience and / or a Bachelor’s Degree or combination of education (Associate's degree) and practical work experience.
• Client/retail service skills, high-level of attention to detail, high-level of computer literacy with experience in Microsoft applications (i.e. Excel, Word, PowerPoint).
• Provides clear communications, works well in a team and a fast-paced work environment.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to travel via car, stand, sit, walk, see, hear, use hands and fingers regularly, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 40 pounds.

Salary Range: $27-$29 an hour

Pentec Health offers a comprehensive compensation and full benefits package. Actual pay will be based on several factors such as qualifications and skills for the role plus geographic location.

Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits