Returns Associate - Jetpack Shipping

Returns Associate

Summary:

The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Responsibilities:

• Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
• Inspect returned merchandise, checking for quality and condition of product to determine return category.
• Receive merchandise, following all security and safety return procedures for each product type.
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Identify critical distribution issues and report them to the team lead/supervisor.
• Data entry as needed.
• Maintain a safe and organized work environment at all times.
• Other tasks as assigned to meet team goals.

Abilities/Skills/Knowledge Requirements:

• 1-2 years of prior returns or similar experience.
• Basic computer skills (e.g. personal computers, printers, email).
• Knowledge of warehouse operating procedures and protocol.
• Fluent verbal and written communication in English.
• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.

*Internal applicants must have 5 or less points to be considered for this position.