Room Attendant - International House Hotel

The Room Attendant is responsible for cleaning and maintaining the guest rooms, public, meeting and back of house areas, such as the linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.

Core Responsibilities:

• Clean and maintain the guest room areas, including bathroom and bedroom, according to company standards
• Respect guest privacy and belongings, report any left behind items accordingly
• Organize and stock linen closets as assigned
• Clean public areas and office space as necessary
• Complete assigned paperwork in an accurate and timely fashion
• Work in the laundry while waiting on rooms or as needed  
• Able to identify BBP and safely address concerns
• Notify supervisor and engineering of any malfunction or areas of need in a guest room or public area
• Completes tasks, checklists, guest requests timely and accurately.
• Solves related issues in the best manner possible, escalates when necessary.
• Able to follow property safety and security procedures.
• Perform other tasks any reasonable requests as assigned or directed.
• Perform other duties as assigned, such as cleaning spills or executing special guest requests

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

• Quickly and thoroughly perform cleaning duties in guest rooms, spending approximately 25 minutes per guest room, and cleaning approximately 16-18 rooms per shift
• Sit, stand and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch to fulfill cleaning requirements
• Climb stairs
• Inspect rooms for cleanliness and immediately report guest belongings that have been left behind
• Lift approximately thirty (50) pounds of equipment or supplies using safe lifting techniques
• Push heavy carts, approximately one hundred (100) pounds
• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Direct evacuations in an emergency

Minimum Qualifications:

• Highschool degree or equivalent work experience
• Related experience with physical labor
• Hospitality experience strongly preferred
• Able to read, write and communicate to safely perform the work

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

International House Hotel (My Favorite Hotel LLC) is an equal opportunity employer.   International House Hotel celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging.  We do not discriminate and believe every individual should be proud of who they are, where they came from and take pride in who we serve.

International House Hotel (and its subsidiaries) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.