Route Specialist - ImageFIRST Healthcare Laundry Specialists

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Due to exponential growth, we are seeking a Route Specialist to join our exceptional Oklahoma City Service Team! This is a route-based, service-oriented, driving position. The ideal candidate has at least 1 year of route driving experience (24' box truck or larger), a service background in the hospitality, food/beverage, and/or healthcare industry, and is eager to advance professionally. As Route Specialist, you will be a "face" of ImageFIRST, supporting our Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales/service strategies. 

PAY: Terrific hourly rate (plus overtime) with a sign-on bonus

SCHEDULE: Monday - Friday; work hours can vary from as early at 4am and as late as 6pm

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Supporting and promoting our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Loading and unloading truck and truck organization.
• Managing customer inventory
• Developing and maintaining product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, and product application
• Managing paperwork: work order preparation/follow-up and invoice accuracy
• Providing route relief to cover Customer Advocate vacations and call offs (flexibility)
• Providing additional route support as needed (reroutes, additional volume, etc…)
• Making special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• At least 1 year of route driving experience (24' box truck or larger)
• Current Valid State Driver's License
• DOT Certification and/or the ability to pass a DOT Physical/Drug Screen
• Ability to pass a criminal background check
• Clean MVR
• High School Diploma or equivalent required
• Ability to lift 50+ pounds plus and push/pull carts of linen (up to 800#)
• Ability to use computers and related technology efficiently
• Excellent oral, written, phone, and face-to-face communication skills

PREFERRED QUALIFICATIONS:

• Experience with delivery, logistics, and/or route experience in hospitality and/or healthcare industry
• One year experience in account management and customer satisfaction
• Knowledge and practical insight specific to the textile services industry and operations
• Experience in customer inventory management

BENEFITS:

• Competitive Pay
• Medical, Prescription, Dental, and Vision Insurance
• Life/AD&D Insurance (company-paid)
• Supplemental Insurances (Critical Illness, Accident, Hospital Indemnity)
• Long-and-Short Term Disability (company-paid)
• Flex Spending Accounts
• Associate Assistance Program
• Legal Insurance
• Pet Insurance
• Retirement Savings 401(k) with Employer Matching Contributions
• Paid Time Off, Holiday Pay, Bereavement Leave
• Tuition Reimbursement
• Referral Program
• Great Company Culture
• Collaborative Team Environment
• Opportunities for Career Advancement

REQUIRED COMPETENCIES:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do 

EOE/DRUG-FREE WORKPLACE

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.