Routing Specialist - Dead River Company

Description Position Summary: Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products

Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation

This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges

Essential Functions: + Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull

+ Builds efficient routes by mapping and sequencing deliveries

Reviews customer account information to ensure it is correct

+ Assigns drivers and trucks (determine the number of trucks required based on forecast volume)

Provides manifest(s) to satellite offices

+ Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality

+ Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy

+ Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action

+ Addresses after-hours service requests

+ Prepares initial ticket assignment for the next day

+ Communicates with Dispatcher regarding: + Daily and weekly forecast plan + Assessment of delivery defects (run-outs, near misses, small drops, zero fills) + Reviews and seeks to improve key metrics (throughput, delivery defects, safety) + Helps attain annual market performance goals

Other Tasks: Performs other work-related duties as assigned

Other Attributes Required: + Planning and scheduling skills + Analytical skills + Technology/computer skills + A commitment to exceptional customer relations + Ability to meet deadlines + Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment Education: A high school diploma or equivalent is required

Experience: Two years of experience in a dispatch environment with computerized dispatch technology is preferred

Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone Decisions Made: Decisions are made relating to dispatching petroleum products and customer relations

Complex decisions are made in consultation with the Delivery Manager

Contacts: This position works closely with the Delivery Manager and Dispatcher(s)

Safety Considerations: Personal safety considerations relate to proper ergonomics while working at a video display terminal

Other safety considerations relate to the dispatching of petroleum products to avoid run-outs and minimize risk associated with delivery during all kinds of weather and varied delivery situations

Work Environment: The work environment is a fast-paced office setting

Physical Requirements Analysis: + The position requires frequent sitting with some standing and walking

+ There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer + There is frequent communication involving both talking and listening over the telephone or radio and in person + Vision requirements include the ability to read printed and handwritten documents and information contained on a video display terminal

Weight or Force Moved: There is seldom a need to lift an object weighing in excess of 10 pounds.