SAP Application Support Analyst 2 - Blackline

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

​​The SAP Application Support Analyst 2 position is responsible for supporting SAP based software applications and handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.SAP Application Support Analyst will report directly to Support Manager. ​ 

• ​​Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products. 

• ​Use FI/CO customization transactions and know how they corelate with BlackLine SAP based applications 

• ​Analyze SAP data in support of proposed projects, business cases, and system requirements. 

• ​Coordinate with customers and/or technical staff to resolve issues with software applications. 

• ​Test, implement, document and maintain SAP based software applications. 

• ​Work as a member of a team and provide support for applications. 

• ​Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. 

• ​Use available knowledge & resources to provide possible solutions. 

• ​Proficient in all Application Support Analyst 1 duties: basic understanding on all functions of the SAP applications. 

• ​Understand differences between SAP Classic, ECC and S4Hana  

• ​Know SAP tables concept and demonstrateproficiencies in using of standard SAP tables (AA, AP, AR, MM, and GL related)​ 

• Perform any other task assigned by Support Manager/Team Lead 

• 2 + years’ experience as SAP as End User/1+ years prior experience in a technical support/SAP Key User
• ​​SAP technical/functional support on ECC and S4 HANA 

• ​FI/CO module (AA, AP, AR, MM, and GL) 

• ​Ability to analyze a problem and direct appropriate course of action 

• ​Professional attitude and desire to resolve issues with patience and understanding  

• ​Strong technical skills 

• ​Team player 

• ​Highly motivated to contribute 

• ​Fluency in English​ 

• ​​Web Services, API, Badis, and S4 HANA CDS Views 
• ​Fluency in Spanish 
• Knowledge of SQL 
• Experience with business systems such as SAP, Oracle, PeopleSoft, Hyperion, etc.
• College degree preferred but not required

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.