SAP Help Desk Specialist - TEKsystems

Description:

TEKsystems has an ongoing project and currently run a 10+ person SAP Help Desk for level 1 support. We are looking to hire additional consultants for this project. This is a Remote position (Must work MT hours) and we are unable to provide sponsorship at this time. These candidates provide functional support to our client's end users who sit across the US. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field.  We are looking to add a security and access focused technician to the team as well as a SAP Help Desk Technician.

This role requires the creation and modification of access roles given to individuals who will be accessing the client's SAP

Required Skills

• Outstanding communication and customer service skills

• Ideally 3+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, WM, PP, etc.)

• Experience should be as a service desk agent, super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.

• 1+ year of experience supporting SAP end users

• Experience with the security and access side of SAP is more preferred than the functional areas

• Any experience or training with S/4HANA/Fiori would be a plus

• An understanding of SAP functional configuration would be a plus

The general support functions will include:

• Monitor and work on relevant incidents assigned to the ServiceNow support queue

• Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts

• Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support

• Upkeep support procedures collaborating with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles

• Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout

• Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding

• Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision
• 401(k)/Roth
• Basic/Supplemental Life & AD&D
• Short and long-term disability
• HSA & DCFSA
• Transportation benefits
• Employee Assistance Program
• Company Paid Time off or State Sick Leave

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.