SAP Support Specialist (SAP S/4HANA) (W2 Only) - Impact Business Group
Vernon Hills, IL
About the Job
An iMPact Business Group client in the Medical Device industry is seeking to hire an experienced SAP Support Specialist who has recent experience with providing User Support in an SAP S/4HANA environment.
*** Please note this is a direct hire W2 only role, there is currently no option for Visa Sponsorship ***
This role focuses on User and Functional application support of the SAP SD, MM, WM modules. It is NOT an ABAP Developer role or Basis role.
This firm has an excellent history of long term, stable employment with a minimum average tenure of 10+ years...
This firm is migrating from a prior version of SAP into SAP S/4HANA and expanding their internal SAP Support Team for their US Operations.
This role will start out primarily onsite, with long-term potential to work Hybrid.
Primary focus is supporting users in their US Headquarters. For those interested in international travel, there is some potential for periodic travel to their parent organization in Europe.
This position will focus on providing SAP User Support and provide knowledge sharing to the existing SAP Support team who is in the process of learning SAP S/4HANA.
Typical Duties:
- Utilize strong problem solving skills to ensure maximum uptime for SAP users
- Supporting hardware, software, and systems for SAP S/4HANA and related applications including CRM systems, external sales portals, etc.
- Diagnoses and resolves technical issues with SAP and SAP-interfaced applications including prototypes and version updates
- Works closely with the Senior SAP Support Specialist for timely completion of assigned tasks
- Works closely with other SAP Support team members for troubleshooting and resolving SAP issues including error messages, User authorization/access issues, and related SAP support needs
- Researching and answering a variety of SAP S/4HANA questions and information requests
- Development and revision of Standard Operating Procedures (SOPs) related to SAP reporting needs
- Assists with User Training and Team Member training related to the functional use of SAP modules and SAP-interfaced applications
- Responsible for tracking and documenting support efforts in the corporate Helpdesk Ticketing system
- Creates monthly activity reports about user activity, problems, problem resolution, new developments, and ad-hoc SAP support issues
- May require scheduling flexibility if coordinating with the European parent organization
- 4 year college degree (BA, BS) is required
- 5+ years experience supporting SAP Users and resolving User and Technical support issues
- General/Functional knowledge of SD, MM, WM and SAP S/4HANA software modules
(Candidates with formal training in these areas will also be considered)
- Experience supporting Users in an SAP S/4HANA environment is required
- Experience with MS Office products, ie. Excel and Pivot tables
- Knowledge of business processes in a Manufacturing environment
- Solid Customer service focus
- Flexible and able to adapt to changing schedules and priorities
- Organized and able to work on multiple issues concurrently
- Able to perform well in stressful situations when they occur
- Team focused and a good Team member
- Strong verbal and written communication skills
- Ability to work independently as well as part of a team
- Experience with and understanding of - cross-cultural differences (Global environment)
- Experience supporting Users during a migration to SAP S/4HANA is a strong nice-to-have
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
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Learn more about working with iMPact Business Group
Source : Impact Business Group
