SAP Technical Support Specialist - ITech Consulting Partners, LLC

Job Type: Direct Hire / Full-Time Employment

Location: Monroe, CT ONSITE

*Note: After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).

Job Summary

Our client has an immediate opening for a value driven IT Technical Support Specialist - SAP User Provisioning to join the IT department’s Helpdesk team as they embark on an exciting journey to migrate to SAP's HANA based systems. This position will use a combination of technical skills, knowledge and experience to provide general IT support for the company’s technical environment, SAP landscape, End User Computing (EUC), Application/Systems Administration, Reporting and project-based assignments.

Principal Responsibilities

·User/Role/Workflow provisioning using SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal, BW/BOBJ/BI, CRM, SAP Work Manager (Mobile), PPM Fiori Gateway, SuccessFactors, Concur)

·Maintain an auditable change management workflow for SAP role modification requests and user access changes.

·Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.

·Work with end-users and the Help Desk to quickly resolve user access and configuration issues.

·Assist in the design of new functionality as additional requirements are identified by users.

·Work with internal and external auditors in the identification and correction of access points within SAP.

·Escalate issues to IT Management team and BASIS administrator in a timely manner

·Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients.

·Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

Skills and Qualifications:

·Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.

·Experience in managing SAP User ID Permissions with Active Directory Group Administration.

·Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.

·Understanding and use of remote access technology.

·Excellent customer service and communication skills, including telephone support.

·Must be self-motivated and able to set priorities and make decisions independently.

·Project management knowledge and practical experience

·Proven ability to analyze and handle random, frequent, concurrent, and often complex situations.

·Must be technically knowledgeable and have extremely strong problem-solving skills.

·Must be able to manage multiple tasks while also meeting project commitments.

Education/Certifications

·Bachelor's degree in computer science or related discipline preferred.

·IT certifications or training a plus

·4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes

·Exposure of SAP Basis and application modules