SENIOR DISPATCHER (BILINGUAL KOREAN/ENGLISH) - CJ Logistics
Dalton, GA 30721
About the Job
The Global SCM Innovator
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.
The Sr. Dispatcher, Drayage holds the responsibility for managing the execution of scheduling deliveries directly with customers and vendors, dispatching, tracking, and tracing, and routing loads to ensure on-time delivery. This key position will be responsible for collaborating with internal operation teams, drivers, and customers for continual growth, improvement, and efficiency.
Essential Duties & Responsibilities:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.
- Maximizing customer value through continuous improvement and innovation, CJ Logistics provides integrated supply chain services for customers around the world.
- We combine innovation with integrated logistics solutions across the world to help our customers optimize the potential of end-to-end supply chain performance.
The Sr. Dispatcher, Drayage holds the responsibility for managing the execution of scheduling deliveries directly with customers and vendors, dispatching, tracking, and tracing, and routing loads to ensure on-time delivery. This key position will be responsible for collaborating with internal operation teams, drivers, and customers for continual growth, improvement, and efficiency.
Essential Duties & Responsibilities:
- Utilize technology, analytics, and creative thinking to optimize, route, and plan daily workloads
- Schedule and optimize traffic routes and optimize transport costs.
- Develop and maintain relationships with internal operations teams, drivers, customers, vendors, and external service providers.
- Respond to transportation issues, develop solutions, and identify areas for process improvement.
- Maintain order and load status information in internal TMS systems or spreadsheets.
- Communicate delivery status exceptions to customers and operations managers.
- Plan, organize, and control activities related to transportation.
- Initiate and maintain claim support.
- Create daily summary reports and irregularity reports, and send them to the operations manager.
- Identify, measure and manage key performance indicators
- Support urgent operations (unforeseen incidents such as weather, driver issues, etc.), sometimes requiring work at irregular times (weekends, nights) & irregular durations (double shifts, etc.).
- Additional duties as assigned
Requirements and Qualifications:
- Bachelor’s degree; Specialization in Logistics, Transportation or Supply Chain Management is preferred
- Bilingual Korean/English required
- 3-5 years of experience in dispatch operations
- Demonstrated ability in account management and developing collaborative customer relationships.
- Knowledgeable in asset-based transportation operations with a basic understanding of warehousing, inventory, order fulfillment, and customer service.
- Competency in Microsoft Office and Google applications.
- Experience working in a transportation management system (TMS).
- Experience in a transportation planning role.
- Experience in Samsara is a plus
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Source : CJ Logistics
