SIPR Service Desk Analyst - Peraton
Alexandria, VA
About the Job
Responsibilities
Peraton is seeking a highly skilled SIPR Service Desk Analyst to join our team on-site in Alexandria, VA. The ideal candidate will have extensive experience in M365 administration, Active Directory (AD) administration, and network troubleshooting, specifically within a Secure Internet Protocol Router Network (SIPR) environment. This role requires an active Secret clearance and Security+ certification.
Day to Day Work Responsibilities:
- SIPR Triage and Troubleshooting: Quickly identify, diagnose, and resolve issues related to the SIPR environment, ensuring minimal disruption to operations.
- Escalation: Manage escalations by directing complex issues to higher-level technical support or appropriate teams when necessary, ensuring timely resolution.
- M365 Administration: Provide support and administration for Microsoft 365, addressing user issues and performing regular maintenance tasks.
- Active Directory: Object management and configuration, ensuring user accounts, permissions, and security settings are correctly configured and maintained.
- Windows 10/11 Support: Provide comprehensive support for Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting.
- Network Troubleshooting: Address and resolve network-related issues, ensuring secure and efficient communication within the SIPR network.
- File & Printer Server Support: Provide support for file and printer servers, ensuring accessibility, proper configuration, and resolving related issues.
- Reporting: Generate and maintain accurate documentation and reports on incidents, resolutions, and system performance for management and stakeholders.
- Customer Service: Deliver exceptional customer service to end-users, maintaining professionalism and efficiency in all interactions.
#USCGIMS
Qualifications
Basic Qualifications:
- High School level plus some specialized training; Minimum of 5 years of relevant experience
- Active Secret Clearance required.
- Active Security+ Certification required.
- Active Network+ Certification preferred
- Bachelor's Degree in Information Technology, Computer Science, and/or related field, or equivalent experience
- Strong experience in M365 administration.
- Proven ability to perform Active Directory administration.
- Proficiency in Windows 10/11 operating systems.
- Proven ability to perform network troubleshooting.
- Experience in File & Printer server support.
- Prior experience in a SIPR environment is highly desirable.
- Willingness to work shifts as part of a 24/7 operational team.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.