SME- ServiceNow FSO - Zortech Solutions

Job Description:

Responsibilities:

• Design, develop, and configure ServiceNow solutions based on business requirements.

• Troubleshoot and resolve issues related to ServiceNow FSO

• Provide technical support and guidance to end-users.

• Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.

• Develop and maintain technical documentation and user manuals.

• Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.

• Implement ServiceNow best practices

• Conduct training sessions for end-users and stakeholders.

• Support testing teams for validation of Test cases and UAT

Required Skills

• Experience in ServiceNow development and administration ServiceNow.

• Strong understanding of IT Service Management (ITSM) processes and best practices.

• Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.

• Experience in Agile concepts, development, and testing methodology

• Experience in Hardware and Software Asset Management (HAM, SAM) modules

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to work independently and in a team environment

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